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Privacy Policy

Introduction

Glowtox Aesthetics Ltd ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, book an appointment, or use our services.

By using our website, you agree to the terms outlined in this policy.

Who We Are

  • Company Name: Glowtox Aesthetics Ltd

  • Company Number: 15891096

  • Registered Address: Appletree Cottage, Main Street, Bruntingthorpe, Lutterworth, Leicestershire, LE17 5QF

  • Contact Email: info@glowtoxaesthetics.co.uk

What Data We Collect

We may collect and process the following types of personal data:

  1. Identity Data: Name, title, date of birth, and gender.

  2. Contact Data: Email address, phone number, and address.

  3. Health Data: Relevant medical history for treatment purposes (only with your explicit consent).

  4. Financial Data: Payment details when purchasing products or services.

  5. Technical Data: IP address, browser type, and other website usage data via cookies.

How We Collect Your Data

We collect data through:

  • Online forms (e.g., contact or booking forms).

  • In-person consultations or appointments.

  • Cookies and website analytics tools.

  • Direct communication via email, phone, or social media.

Why We Use Your Data

We process your data to:

  • Provide treatments and services.

  • Manage bookings and appointments.

  • Process payments.

  • Comply with legal and regulatory obligations.

  • Improve our website and user experience.

  • Send promotional offers, newsletters, or updates (only if you opt-in).

Legal Basis for Processing

We rely on the following legal bases:

  1. Consent: For marketing communications and processing sensitive data like medical history.

  2. Contract: To provide services you've requested.

  3. Legal Obligation: To comply with health and safety laws, tax regulations, etc.

  4. Legitimate Interest: To improve our services and website.

Sharing Your Data

We will never sell your data. However, we may share it with:

  • Payment processors (e.g., Stripe, PayPal).

  • IT service providers (e.g., Wix for hosting).

  • Regulatory authorities if required by law.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or to comply with legal requirements. Medical records will be stored for at least 7 years, as per UK law.

Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Ask us to correct any inaccuracies.

  • Erasure: Request deletion of your data (subject to legal obligations).

  • Restriction: Limit how we process your data.

  • Portability: Receive your data in a structured format.

  • Objection: Opt-out of direct marketing communications.

To exercise these rights, contact us at info@glowtoxaesthetics.co.uk.

Cookies

Our website uses cookies to improve functionality and personalise your experience. For more information, see our [Cookie Policy].

Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

Data Security

We implement robust measures to protect your data, including encryption, secure servers, and access controls.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and where appropriate, notified to you via email.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Effective Date

This policy is effective from 15/08/2024.

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